Refund policy

Physical Product Returns (Books)

We have a 30-day return policy. You have 30 days from the date your order is delivered to contact us and request a return.

To be eligible for a return, books must be unused, in the same condition in which they were received, and returned with any original packaging. Proof of purchase may also be required.

To request a return, contact us at hello@jerrylanegreen.com. If your return is approved, we’ll provide return instructions and the address where your books should be sent.

Approved returns must be mailed back within 5 days of receiving return approval. Return shipping costs are the responsibility of the customer.

Items returned without first requesting and receiving return approval may not be accepted.

Original shipping charges are non-refundable unless the return is due to an error on our part, a damaged item, or an incorrect item being sent.

Once your return is received and inspected, we’ll process the applicable refund.

Digital Product Returns (E-books)

Due to the nature of digital products, eBook purchases are generally non-refundable once the file has been downloaded or accessed.

If you change your mind before downloading or accessing the eBook, please contact us within 30 days of purchase and we will be happy to review your refund request.

If you experience a technical issue accessing your eBook, please contact us so we can help resolve the problem. Refund requests after a digital product has been downloaded or accessed will be considered on a case-by-case basis.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective, or if you received the wrong item.

We may ask you to provide a photo of the item and packaging so we can document the issue with our printer and arrange the appropriate replacement or resolution.

Exceptions / Non-Returnable Items

Gift cards and items specifically marked Final Sale are not eligible for return.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@jerrylanegreen.com